Carter's

Bought few hundred dollars worth of clothes and accessories from Carter's online and in store in last 2 months for our soon to be arriving baby. Went back to return one of the defective clothing, unfortunately we didn't have the tag for it. Sales person was rude and condescending. Didn't even let us explain anything, cut us off mid sentence. Not sure, if these are the customer service standards that are followed by the Carter's. Definitely not going to recommend this store to anyone.

I went to return 2 items that I ordered online and did not fit. The associate saw me come in while she was organizing and saw me standing at the register but did not come to help for a while. Her demeanor was very rude. I actually wanted to exchange one of items for a larger size and I asked her at the beginning of the conversation. She cut me off and asked me something else. She was about to process the return and process the WRONG AMOUNT (a lesser amount). I told her I paid more for the item and had to point to the receipt. Then I asked her AGAIN if she had a bigger size and she said no. BUT she didnt even check in her system or even bother to check her store. it was just a very rude encounter.

Sales person was condescending while trying to bill the purchased merchandise last evening. Just to identify from the other sales person - She is a brown female. She was absolutely rude.

I have 4 children that I have always shopped for at Carters. After my interaction with Carrie at this location I will no longer be shopping at any Carters location and am more than happy to take my business elsewhere. She interrupted me and held her hand in my face while I’m was trying to explain that my return was well within the 90 day return period (which she embarrassingly later realized after checking my receipt). I could have gotten past that however when she seemed annoyed by my crying infant, I had enough. Extremely disappointed in the poor customer service here. Your job is simple Carrie. Punch some numbers in the cash register and keep it moving. You don’t need to run your mouth so much.

I showed up 5 minutes before the store closed and the doors were locked. I understand wanting to close on time but locking the doors early isn’t acceptable. I knocked since I saw two employees in the store. It is 2/22/22 and there is very high wind outside so I struggled to communicate and kept putting my ear to the small gap between the doors. I could tell they did not want to let me in but they did. I quickly looked at some shoes and then the clearance area as Betty was insistent I only had a couple minutes. I was asked "do you have everything you need?" after maybe 60 seconds of being let inside. I asked the cashier if they normally close the store early and she said that they locked the doors 3 minutes early. I said that is not true because I was there 5 minutes early. She said according to the store clock it was as she walked to the side register to attempt to look at the computer. I showed her my phone (time set automatically) and it said 6:59. I showed her the credit card machine that was installed in their store and it said 6:59 and she told me I had to get away from the counter. I asked if she could simply acknowledge she made a mistake and she wouldn’t reply. Note to management: review the security footage and check the time. Educate Betty on when the store closes and how to see tell what time it is. I do not believe the "store clock" is wrong, I think she was just caught in a lie. An apology or something would have avoided this negative review. P.S. Claudia let me out and she was nice. She didn’t throw her manager (I presume) under the bus but she was at least apologetic.