SEPHORA

Mercy was fantastic. Not only was she an excellent salesperson, but she also took the time to learn about me and my skin to recommend products that would truly work for me. She was knowledgeable, attentive, and made the entire experience feel personal. This was probably the best interaction I’ve ever had with an employee at this Sephora. Five stars for Mercy ⭐️⭐️⭐️⭐️⭐️

I do like shopping and never have a bad experience when shopping here. I came here this past summer and asked for any advice on what products I should use for the acne that I was experiencing under my chin. A woman helped me out and picked almost every product that was close to $100, which I should've just walked out at that point, but I bought everything she recommended to me. My acne from my chin spread all over my face in the span of a week, and I thought to myself that maybe it was purging because of the new products. I told her that my skin was very sensitive, and she gave me the most irritating products I've ever used in my life. I know she was only trying to help and was very sweet to me, but my skin barrier is still damaged today after buying the products in June, and now I'm on medicated treatment for my acne, which I could've avoided.

I had such an amazing experience at Sephora thanks to Shanzeh Raheel who truly went above and beyond. She took the time to understand my skin type, concerns, and what kind of finish I was looking for, and helped me find the perfect foundation match. What really stood out was her patience and knowledge — she didn’t just pick a shade, she explained undertones, tested products on my skin, and made sure everything blended flawlessly. I never felt rushed or pressured, just genuinely cared for. Thanks to Shanzeh, I walked out feeling confident and excited about my purchase. This was honestly one of the best customer service experiences I’ve had. I’ll definitely be coming back because of her!

For this location: The person behind the counter had zero personality, zero customer service, and zero makeup on. She literally looked like she rolled out of bed threw on some black clothes and called it a day. I asked if she needed my number for my vip card and she shrugged pretended to type something and then asked for payment. Looking at my app my purchase was not included which means i lost those points. The person who helped me find products was lovely but she seemed to be pulled in many directions and over worked while other employees stood around talking in groups with other employees. For Sephora Corporate: Why even go into a store anymore?! Aside from the actual MUAs who care at to help me get matched or try new products I wouldn’t bother. Sephora is not what is used to be , they now seem to cater to the 8 year old who are using their parents credit cards. Not to professionals. They are just Profit and greed. Not for the love and craft of makeup artistry anymore . Congratulations Sephora you became a cliché.

On May 30, 2026, I visited this Sephora location and had a disappointing customer service experience. I politely asked for help finding a Sol de Janeiro lotion because I couldn’t locate it in-store. There was a photo of the product on the wall display, but it was not actually on the shelf. When I asked an employee for help, they seemed annoyed that I interrupted their conversation. I was told the product wasn’t available. I mentioned I had seen it in the store display photo so I was confused and asked if she could look in the draw below the display, she said no then I was asked to show it on the app. When I did, the employee started pressing on my phone without asking and then said it still wasn’t available. At checkout, I provided my phone number for my Beauty Insider account, but the interaction felt rushed and unfriendly, and my points were not added to my account. Overall, I felt uncomfortable and not properly assisted during my visit, and the customer service did not meet my expectations.