Bell Ashburn Farms Apartments

Alfredo Feliz from the maintenance team is extremely helpful and professional. He is always responsive, friendly, and takes the time to make sure the issue is properly resolved. I really appreciate his willingness to help and the care he puts into his work. It’s always a great experience dealing with him. Thank you, Alfredo, for the excellent service!

We have been living at Bell Ashburn Farms for over a year now, and we’ve had a wonderful experience, especially when it comes to maintenance. Whenever we've needed help, Alfredo has come to our rescue. He has handled a couple of service requests for us now, and every single time, he provides a quick and perfect resolution. Alfredo is incredibly professional, and efficient. It is reassuring to know that the community has such reliable maintenance support when you need it. Thank you, Bell Partners & Alfredo.

Trevor from the leasing office helped make the application process so smooth and easy! His transparency and ability to make me feel at home throughout the process was so reassuring. After touring so many apartments, this place made it feel like they really cared about their current tenants and prospective.

I had a great experience with the team at Bell Ashburn Farms Apartments. Trevor was incredibly helpful and patient throughout the entire process, making everything feel smooth and stress-free. He took the time to answer all my questions and made sure I felt confident every step of the way. The entire team is very friendly and welcoming, and I was especially impressed with how quick their turnaround times were. Overall, such a positive experience!

Personally, I despise having to add a review, but I have been frustrated and unhappy with my experience at Bell Ashburn Farms over the past year, and it is still ongoing. I have several issues in my apartment that I have submitted requests about in the past, but I have received no concrete solutions for some of them. However, there are two primary issues that need to be addressed. Both the current community manager and the maintenance staff are fully aware of these issues. I have emailed the community manager, but have not received a response. I called today, but I wasn’t happy with the conversation I had with the community manager. Please note that I emailed a few days ago, and the community manager acknowledged on the call that he had seen my email and said he would respond when he was less busy. Basically, he ignored it. I have never been so eager to end a conversation that is going nowhere. Issue #1: We have water leaking from the ceiling to the wall at the hallway entrance of our apartment, and in our bathroom as well. Root cause of the issue: According to the maintenance staff, who I think is trying his best, someone left the laundry washer running for days in the above apartment, which is currently vacant. I have spoken to the apartment community manager, and, to be honest, I am disappointed with his response. Almost as if he wanted to argue with me the whole time I was talking to him about the issues. At first, I did not even know he was a community manager until I requested to speak with the community manager I knew, and he mentioned he was the current community manager for this month. I avoided arguing with him and focused on the issue I am experiencing. Current status of the issue: According to the maintenance staff, fixing the stain and damage to the ceiling and walls will take 1 to a few days. There is no ETA for a repair. The maintenance team proposed a fix of just painting over the stained and damaged ceiling and walls. Disappointing! Issue #2: Since day one of living in the apartment, we have noticed a foul odor coming from the dishwasher. This started on the first day we moved in. At the time, we hadn’t used it. Since then, we have made several requests regarding these issues, and each time I was told to drain the dirty water and use bleach to clean the dishwasher. Even with the temporary solution that was provided to me, the issue persisted. I have fallen terribly ill multiple times after using the dishwasher, so I had to stop washing my dishes and resort to handwashing them and placing them on a dish rack. Root cause of the issue: According to the maintenance staff, the issue was caused by the pipe hose under the kitchen sink being placed incorrectly. Due to that, the water from the sink gets suck into the dishwasher. It took maintenance "one year" to figure out this problem! Prior to this, I spoke with the current community manager about replacing the dishwasher, as cleaning it would not solve the problem. The dishwasher has mold in it. According to the community manager, he said, "I have to talk to the maintenance manager about replacing it. I told him I had done that in the past, and his response was that I had to discuss it with the maintenance manager. I can understand that your work today may be extremely busy, but giving me a solution that you can provide and have fast access to shows that you really do not care if we fall sick or not. The current community Manager don't care whether the issue is fixed or not, even though I mentioned it has been an ongoing issue for 1 year. For the record, I have cleaned it several times with bleach, removed the filter to clean it, and tried my best to do a job I am not being paid for. This is beyond changing the pipe hose (which has been changed in the past, lol); it's now about replacing the dishwasher. I am writing to request that the issues be fixed. We have established that these issues are not my fault but the apartment's fault, so why am I being punished for them? Waiting for a response.