Van Metre Homes

I'm one of the home owner of South 620 community located in Aldie, Virginia built by Vanmetre. My experience with the Van Metre warranty team has been extremely disappointing, especially with my home still under the one year warranty. When I reported the siding distortion, the team gave a contradictory explanation that clearly avoided responsibility. They blamed "external environmental conditions" while also admitting the issue was caused by sunlight reflecting off a builder installed window from a neighboring property. Instead of owning the problem, they tried to classify their own installation as an outside factor. Their leadership even suggested that I should pay to install anti-reflective screens on a neighboring property window and then hire a third party to fix the siding distortion myself. This response shows a complete lack of accountability and customer support. It’s obvious the warranty team is more focused on escaping responsibility than honoring the warranty they promise. In my case, the warranty team’s response was not as helpful or accountable as I expected, and future buyers should be aware of this possibility.

Before buying a home, please make sure to check noise from your own future garage AND the adjoining garage. I bought a home last summer and have not known peace because of constant noise when my neighbors garage is open. I work from home doing televisits and have had to get an office in one loudon. I reported the issue and the warranty manager cane and told me while they are aware that the garages make noise in a way that they shouldn’t they don’t fix it unless a person reports the problem. Essentially they are okay leaving people with malfunctioning garages.

My fiance and I purchased a Van Metre home in Winchester and we love it. The house itself is well designed and well constructed. The buying process was smooth and as easy as it could be. The customer care team is very helpful. (Shirley is a so nice!) We have had a few issues that were resolved. -When we first moved in our smart home package was not setup, but they quickly had the subcontractor come out to get that fixed. -One of our showers was not getting hot water, they had a plumber come out to fix it. -Finally, there was a large tree that had died right behind the property before we took ownership, they had some guys come to take it down for us. I would absolutely recommend buying a Van Metre home since in my experience you are a valued customer before and after the sale.

I was informed that every few months after settlement, there would be a walk through/eval and issues would be resolved. I received a calendar invite for my one year Goose Creek - Lot 49 - LAST NAME - 11 Month Service Inspection Friday, March 28⋅9:00 – 10:00am. The day came and no one showed up or reached out. There after, I reached out to clarify if my walk through would be closer to my June 1, 2024 settlement date. Up to this moment no one has responded or scheduled my one year warrant eval. But the warranty manager had the audacity to hop on a call with me weeks ago to talk about "leadership", how "staff our trained" and other nonsense. If you are going to talk, make sure to work with diligence and integrity otherwise your leadership is just by title and name.

We built a single family home in Birchwood 55 plus community. The construction manager was the worst to work with. He promised any issues we had in the house would be addressed after completion. The bigger things were supposed to be addressed at the 2 month mark and then tying up any loose ends at the 11 month inspection. That has not been the case! We had so many things wrong with the house we are still waiting to get things taken care of 15 months later. We have gaps in the miters of what was supposed to be upgraded aristocraft cabinets. They still seem to be having problems finding doors that fit together properly. They had to come in and re-spackle the ceilings and walls because you could see the mud lines or patch work. They painted over particles of dust from sanding which left the walls with rough surfaces. It took 4 days of sanding and painting. It was really a renovation! We had cracked tiles in the bathroom that needed replacing. And the biggest thing is we had a very bad smell in the basement. From the beginning the foundation had 2 cracks that needed to be addressed. They had to fix one twice. They eventually added some vents but it didn’t fix the problem. Then the white mold started growing on the wood, furnace and hot water heater. They sent someone to run air scrubber and clean mold and to test what type of mold. We were supposed to get results in 7-10 days that was 3 months ago we were just told in email that it was a common mold ( like on cheese) as though it’s no big deal. Everything moves very slowly with them and I mean slowly! As though you have nothing else to handle in your life. On top of that the workmanship was subpar. Painting, woodworking, caulking very sloppy. Communication is the most frustrating thing. Our kitchen faucet has broken 3 times and they keep replacing it with the same one. I was just told they would replace with a different one if we paid the difference, What! We paid almost 900,000.00 for a house and they can’t replace a faucet that keeps breaking from the beginning. Every riser on our steps needed respackled and repainted. They don’t always let you know if something is scheduled people just show up to fix something and we are totally unaware they were coming. They also had to dig up the side of the house and address a drainage issue. It a never ending battle. They say they will stick with you and they have but a a very slow pace. And somethings aren’t going to be resolved as they should be. Customer Care is unreliable and sometimes unresponsive. The experience with Van Metre has been long and stressful. We have not been able to enjoy our new home like we should. I wouldn’t do it again! At all!