Ashburn Village Animal Hospital

Dr. Santos and the rest of the staff are wonderful. My Max had his neuter surgery last week. Dr. Santos met with me when I dropped Max off, he called just prior to surgery to give me a status and then called again afterwards. I felt fully informed and comfortable throughout the process. Max went home with everything he needed and is healing quickly. I have heard from others at different practices that their experiences were not nearly as great as mine and I am so appreciative for the great care Max received. I highly recommend Dr. Santos and Ashburn Village Animal Hospital.

Dr. Pantin is a wonderful caring and knowledgeable doctor, with a great and funny attitude , always a pleasure to take Cooper there. The staff is great to interact with. I have been very pleased with the attention that Cooper has gotten and the advice and actions we all have taken with him

It's ALWAYS a pleasure to go to Ahlshburn Animal Hopsital. I have been taking my lovelies there for 25 years now. I wouldn't DREAM of taking them anywhere else. PERIOD!! They ALWAYS have courteous, professional, knowledgeable Vets AND technicians. They genuinely care! X

We cannot thank Dr. Keenen, Nick and the rest of the AVAH staff enough for everything they have done for us, as our dog Lillie struggled through the aging process with various issues including extremely painful arthritis and cancer at the very end. They were kind, caring and compassionate. They answered numerous emails and phone calls and worked with us as we tried out various treatments for her to try to ease her pain. And all along, keeping in mind the situation we were in and the costs associated with everything and we never felt like it was being recommended that we spend a ton of money on unnecessary tests which we have had at other local vets. All and all I could not say enough wonderful things about them. And Lillie would agree as she gave Dr. Keenen one last kiss on the nose before she said goodbye to us.

We are a large family with several pets, and from our very first appointment, Dr. Pantín was absolutely amazing. She genuinely cares about her furry patients and takes the time to thoroughly evaluate each one. Her professionalism, compassion, and dedication have always made us feel confident that our pets were receiving the best possible care. This is why I am very sad to see her leaving the practice. At the same time, I completely understand and wish her nothing but the best in her future endeavors. Unfortunately, while our experiences with Dr. Pantín have been exceptional, I cannot say the same about some of our interactions with the front desk staff and certain assistants. Over the years, I have encountered customer service that felt unprofessional and, at times, disappointing. Even simple requests, such as obtaining a prescription, have occasionally become unnecessarily difficult. I truly hope the practice takes this feedback into consideration and continues to improve the client experience. For a hospital that cares for beloved family members, having team members who are passionate about animals and customer service is incredibly important. Despite these concerns, I have recommended this practice to friends and family because of the outstanding care provided by Dr. Pantín. I sincerely hope the hospital continues to grow and improve, and I wish Dr. Pantín all the success she deserves.