Ashburn Veterinary Hospital

My chihuahua and I moved out here from California a couple years back. Ashburn Veterinary Hospital was recommended by my landlord. All of the staff are wonderful and have taken the best care of my dog, the light of my life. While my chihuahua has always received dental care, the quality of the care she received at Ashburn Veterinary Hospital is better than anywhere I’ve taken her before. After her first dental cleaning with them her teeth looked better than ever, and she had a remarkable improvement in her energy and playfulness. Even after moving further from Ashburn Veterinary Hospital I still go out of my way to bring her there because I know she is in good hands. My chihuahua is 14 going on 15.

We took our puppy to the vet for his first time visit! Our puppy was so happy and excited! I truly loved our experience with the team. They really love what they do. Very informative and helpful. We asked a lot of questions and they took their time answering us. So very happy that we have chosen this place for our pet!

The entire staff at Ashburn Vet Hospital is amazing! Dr Jones and his awesome team have taken excellent care of my dogs and I am so grateful. They have spent countless hours patiently listening and answering my questions, Love this team!

I would like to share my experience with Ashburn Veterinary Hospital because I feel it would be a disservice to other clients not to. We recently moved to the area and needed to establish care with a veterinarian for our dog’s routine annual vaccines. I brought my young, healthy dog in with no complaints or concerns other than needing his yearly vaccines. We were scheduled with DR. ELIZABETH DOMINGUEZ. During the exam, Dr. Dominguez listened to my dog’s heart and told me she heard a very loud and serious grade 4 heart murmur. As a nurse practitioner, I was surprised and somewhat skeptical because my dog had been seen by another veterinarian only four months prior and had never been noted to have anything abnormal with his heart. I asked whether stress or positioning could affect what she was hearing, but she assured me she was confident in her assessment and recommended that we see a cardiologist urgently for an echocardiogram. She referred us to a cardiology group in the area. When we called and explained the diagnosis, they were also concerned about a newly discovered grade 4 murmur and worked us into their schedule quickly. For the next two weeks our family was extremely worried that our dog might have a serious heart condition. My husband, who is a surgeon, took time off from work to take our dog to the cardiology appointment. At that visit, two veterinarians independently examined him and listened to his heart. Both stated that his heart sounded completely normal and that they did not hear any murmur. They even asked us if we were sure that we saw a licensed veterinarian and not a student! Dr Dominguez created a very negative reputation for herself with this practice as they were shocked that we were referred there. Afterward, I contacted Ashburn Veterinary Hospital and spoke with the office manager and the medical director. I want to acknowledge that the practice handled the situation professionally. They were extremely apologetic for the stress this caused and the medical director refunded the cost of our cardiology visit. I truly appreciate the effort the practice made to fix Dr. Dominguez’s mistake. I also want to emphasize that this review reflects my specific experience with ELIZABETH DOMINGUEZ, not the entire hospital. The staff and management were responsive and supportive when the issue was brought to their attention. This provider was arrogant, unknowledgeable, negligent, and dangerous in her practice. I hope she learns from this so she does not subject other families to this. I will still be coming to this office, but I will never allow this person to touch my dog again.

First in-person visit service***** First post-visit service** Changed vets due to move. Friendly staff and vet service. Dog had an easy annual wellness exam as expected. Had no complaints until after the visit. Take my personal disappointment as you will. Dog needs new flea/tick meds. They gave me a hand written prescription (that's a new one to me). I submitted an order with an online retailer as I typically do and selected the option for them to contact my vet for approval. That's where things halted. The online retailer requires approval from the vet or the prescription to be physically mailed to them? And apparently Ashburn VH told the retailer they will NOT send them the prescription, but the client (I) could come pick up another piece of paper to mail to them myself. Go figure, I can't find the piece of paper Ashburn VH gave to me anymore. So I'd have to go back to their office to get a new one to mail it in to get the dog's meds? It's a big little thing. I've had different veterinarians over the years for my pets and never had to be involved in getting a prescription approved/sent to order meds before. What's the big deal? Why not just go pick up a new piece of paper and mail it in myself? Ok. But exactly- same question to the vet, why can't they, for their customers. Appreciate their prompt responses to my inquiries, but disappointed in the unexpected challenges of getting my dog's meds refilled, and after spending hundreds at the vet in order to be able to order the hundreds in meds again.