Roberts Home Medical LLC

Good service and instruction in person but impossible to reach by phone or text message. I have been trying to reach ED (a technician) by phone for days with no success. Would really appreciate an email address or chat box to eliminate the need for a 30 mile trip to the facility in Ashburn VA.

I did NOT get medical medical equipment from my his company because the insurance timing didn’t work out (we had a short term guest, federal insurance process is long), BUT Chris was incredibly helpful provided me with multiple options, contacts, and helped me research other places for what we needed. 5⭐️ customer service experience in the lobby.

I was INCREDIBLY disappointed with the poor service I received when trying to get my medical equipment updated. It took 3 MONTHS because they kept using my wrong phone number despite that I told at least 4 different representatives that they had an old number that needed to be deleted. Yet they were constantly emailing me and calling my alternate phone to solicit more business from me for supplies. Drove me absolutely crazy!!! I made constant calls and repeated myself constantly over several weeks to several different representatives to get a resolution. They’d say they’d follow up and no one did. The final straw was when I had to resort to irate customer mode out of sheer frustration. I felt sorry for the representative that had to deal with my frustration—even though I made it clear to her that I was not upset with her but was upset with any administration that allowed such poor service and follow through. The representative was able to help me. I got my equipment in one day because of her. It’s just disappointing that I had to be so uncharacteristically aggressive (borderline rude for me) just to get the most basic service to meet my medical needs. I expected so much better from this company.

Very bad customer service. I've been waiting on a walker delivery for 4 weeks. Every time I call it is very hard to get through the phone system and then when I finally got in touch with a person- there is a mix up with the work order. They blame it on my doctor's office. It's just a constant run around. Back and forth

I made a payment to them and then 3 days later they took an additional payment from a credit card I had on file 3 years ago. Called their accounting and got the run around. Will have to call the credit card company and have them dispute the second charge.