Potomac Medical Equipment

I was beyond happy with the service I received! Quick, responsive, and completely professional! I recommended them to my husband as well. We’re so happy!

We were extremely pleased with their service. Quick and responsive with equipment delivered the same day! Receptionist and delivery person (Les), we’re friendly and helpful.

10/10 experience, I love my brace and the guy that helped me was very helpful and nice. Definitely using them in the future.

I am visiting from Georgia, and I called this place looking for a chamber for my Resimed. The clerk answered the phone and her tone changed after I said Good Morning and was RUDE! with a capital "R". I am so shocked with this behavior... No Customer Service Skill..

Use my experience to make your own expectations and determination for this company. I rented a CPM after ACL surgery. I received a phone call to rent equipment while I was in surgery. I apparently heard the message immediately following but have no recollection of it due to anesthesia. Received all following communication and coordination through text message. Received the machine same day, took less than 5 min to set up and explain how to use. They requested check or cash but able to do cc only when they returned to the office which would be a follow up call to collect the information. I elected CC. Received a receipt of payment through email for my initial rental window. The receipt was not email format friendly but did display cost, company, and equipment type. During rental period: machine was old and broken. Pieces broken. Plug bent. Would unplug during use (plug is in the back, furthest from me resulting in issues trying to get it replaced). Consistently moved away from me while working. Made loud grinding noises almost the entirety while using. Machine was not properly fit to my needs and only found out the last couple days of the rental through my physical therapy trainer after complaining about pain and inability to bend my knee past 55 degrees. Returned home to reset based on their recommendations and within 2 days increased to 80 degrees. Unfortunately this hit the end of my rental period. I received another text to pick up the machine. During this communication I mentioned my concerns and the issues with the machine advising it may need to be taken out of service. I was offered a new machine and to extend which, due to the previously mention situation, I felt forced to do. I denied the annoyance of getting a new machine and asked to extend 6 days (included a weekend) and inquired about the rental rate which I agreed to. In this extended period, I hoped to be able to work to the 90 degree goal I had by my dr. I was able to get to 90 degrees during the extended time. Unfortunately, coordination to pick up the machine never came from the company. I initiated the communication to pick it up. This resulted in additional charges. They gave me 30-45 min notice of them coming to pick it up. I left in the front porch with my door open to monitor it. The team member came up, grabbed the machine, dropped my invoice on my mat (piece of paper), and left. Same day as the pickup I was expecting a call to pay for the rental, since the company member did not stop to advise on the extended rental payment, only to see the charge on my cc already pending. They had not advised they maintain my information from the initial charge nor that they would be automatically charging me. Upon seeing this on my end, I immediately texted the company member I had been working with to ask about it. They advised the system kept it on file and they charged it. I was frustrated for not being made aware nor being asked to approve this action and immediately asked for my information to be deleted. The team member said they would "ask the company to do so" and I have to believe this company will comply to my wishes as there is no way to confirm. Overall - I would not recommend this operation due to the issues of the machine I had to rent at full price and the business practices of the company around rental charges. Gave 2 stars only because of their ability to drop off / pick up of the machine. Good luck if you try - hopefully you have a better experience and fewer missed expectations that led to my frustrations. Uploading photos of issues with the machine - will try to upload the video if able on the noise.