Homewood Suites by Hilton Dulles-North/Loudoun

One of the worst starting experiences at a hotel, EVER! When I went to check in (around 10PM), the host said she didn't have a room for me booked yet (I was already booked for a first floor room via the Hilton APP). I showed her the app, and she gave me the key for that room. I walk to the room, open the door, and immediately see a half-drank water bottle on the table. Thought that was odd, so I walked around the room and found another bottle of water, a pack of Dude Wipes in the bathroom, along with beer and food in the refrigerator! Either someone was already staying in that room or housekeeping did not clean it. I got my stuff and went back to the desk to inform the host. She did apologize, but then tried to book me in a 2nd floor room on the side without an elevator! That absolutely will not work for me. She then put me in a 2nd floor suite on the side with a functioning elevator. The TV in the living room did not work, maintenance personnel (he was a great guy by the way) had to come fix the issue. The stay was decent enough after that, but I WILL NOT be booking here again and DO NOT recommend this hotel to anyone!

Oh my. Let’s start with the non working doors to get into the hotel. They swing open and the handicap button doesn’t work. They often start to shut on you. Waited at reception desk for 5 minutes waiting to check in with not one soul to be found. First floor ice machine didn’t work so I had to hunt down the second floor ice machine. You are next to a data center so you are forced to use the slow WiFi. TV’s kept freezing. Beds are comfy though! Showers can be updated. My shower made a "eeeeeeeeee" noise the whole time. Water pressure was no where to be found. Not a lot of towels provided. Toilet was very low to the ground and was leaning. The breakfast was bland, and hard to chew. You can use the indoor pool but have to go over to embassy suites for a pass. No seating outside for smokers or for those who want to watch the planes come in. Fire alarms went off and elevators didn’t work for another hour. Good thing there’s only 3 floors.

Absolutely horrible. AC would not cool room below 74 degrees. They sent maintenance up to my room and said that is the coolest it will get in the room and brought me a fan. That night the AC went completely out and I woke up to a room at 79 degrees. Received the automated text message asking me how my room was. I responded with the same and no answer/no resolution. I went to the front desk in the morning and no one was there for the 30 min ~ish I was down waiting. I had to leave for work and then received another automated text message asking me how my stay was. I responded the same. Still when I tried to call the front desk to ask if my issue was resolved or if they could move me to another room, no one answered the several times I called over 20 minutes. I called the main Hilton number and asked for their help in resolving my issue with my stay. They said they were able to speak to the front desk who confirmed they were completely sold out but they would send someone up to my room to fix the fact that it was TOO COLD. I reminded them the room was TOO HOT and there was already someone who went up to the room to fix it the night before and told me the room cant get any colder. I asked her if she could have them move me to a room in the sister property literally next door. She said because it is work travel booked through AMEX she can not and then asked me if I wanted her to cancel my room . This is insane.