Embassy Suites by Hilton Dulles North Loudoun

We had a really great stay here. The hotel was very clean, comfortable, and quiet, and the customer service was excellent. We checked in after midnight and the ladies at the front desk were so welcoming & friendly, which made a good first impression while we were very tired. The room was very clean and the bed was super comfortable. It was a really pleasant experience and we would definitely stay here again.

My family stayed at Embassy Suites Dulles Aug 28–30 and were disappointed. While the hotel is close to the airport, the surrounding area is extremely unattractive. Unknown to us, this part of Virginia has the most data centers in the world, and the environment feels cold, industrial, and dystopian. One evening there was a car show nearby and the hotel parking lot was completely full. Police were everywhere and said they were waiting for tow trucks, and that this happens often when there is a show. We couldn’t get into the lot at first. When we finally found a spot, it was behind the building and not wheelchair accessible. My disabled mother had to be lifted in her wheelchair over steps and a curb just to get inside. The front desk staff was great, but the breakfast experience was not. The omelette cook was unfriendly, seemed irritated, and wore street clothes with no apron or gloves. I must say though the omelets were delicious. Other members of the kitchen area were extremely friendly and hospitable. The Omelette man just acted like he wanted to be home instead of making omelets for the guests. The hotel also felt worn and the beds were very uncomfortable. Overall, not the quality we expect from Embassy Suites. I have had better experiences at other Embassy Suites and very disappointed after this past weekend's stay.

The rooms, breakfast and happy hour was fine but the room ACs don’t drop below 68, and even at that temp, rooms didn’t feel too cold. The pool area is also decent. Minus the room temp, I don’t have any complaints. The breakfast was made to order and pretty decent. We got a king suite room and it was perfect for an active toddler and 2 adults. If you have a kid, I would recommend calling ahead to reserve a crib (if you need).