Plato's Closet

I had such a smooth and positive experience at Plato’s Closet (Dulles)! From the moment I walked in, the staff was welcoming and professional. The selling process was faster than I expected, and I felt like the offer I received was fair. The store was also really well organized, making it easy to browse while I waited. I even ended up finding a few cute pieces for a great price. Overall, it’s a reliable spot if you’re looking to sell clothes or pick up something stylish without spending too much. I’ll definitely be back again!

I understand that consignment stores have specific styles they are looking for, and that’s completely fine. The clothes I brought were in like-new condition and from good brands. However, I was told that my clothes were "too adult," which felt inappropriate and not very professional. A more respectful explanation, for example saying the items don’t match the store’s current style or target customers, would have made the experience much better. I hope the store can improve the way they communicate with customers in the future.

I don’t have a question but I do have a review to place which I’ll do online also. I drove 2 hours just moved here from Florida with lots of name brands clothes shoes purses. Walked in Spanish lady said sorry 1 tote and it’s a 3 hour wait we are short staffed. Very rude. Mean while I took my stuff back to my suv to come in and look around to watch other people bring in big bags of clothes. This platos lost my business completely. No wonder it’s a 2.2 review to the owner from a business owner you don’t run a business this way. No reason to call or email me back.

Would give zero but I can't. I had a massive amount of clothes from nice brands and they only took one dress. This dress was new with tags and originally $120 and they could only give me $7.70. This place is an absolute scam. The workers barely speak to you, don't make eye contact, and wander around like they have no idea what they are doing. They claim to look through everything, but I heard one girl comment that she couldn't even remember if she had gone through the bag and just told us they would take anything from that bag. You will get barely any money for your stuff, just skip out on supporting such scam of a place. Just help the needy and drop it at Salvation Army.

This location is absolutely ridiculous. They don’t take trash bags and only 2 bags per person to sell. This is literally wild to me considering every other location takes multiple bags and trash bags. Last time I sold here they took ALMOST EVERYTHING I had because it was brand new with tags or designer and that good. Brought 2 trash bags and one shopping bag this time with also BRAND NEW items and 75% of the items with tags and the rest was worn ONE time. Your loss. People won’t come back for this.