Goodwill of Greater Washington Retail Store

I had an extremely disappointing experience at this Goodwill location. I purchased a vacuum cleaner, took it home, and when I tried to use it, it was completely dead and not working at all. I returned the very next day with the receipt, expecting at least a basic level of professionalism. Instead, I was treated with rudeness, dismissal, and a complete lack of respect by the manager. No attempt to help, no accountability, and no customer care whatsoever. When I said I no longer wanted the item, the attitude became even worse. I understand that Goodwill sells used items, but that does not justify selling broken electronics and then treating customers poorly when they come back immediately with proof of purchase. What makes this worse is that their own receipt clearly states that electronics can be exchanged or store credit issued within 7 days — yet this policy was ignored. This location clearly lacks leadership, ethics, and basic respect for customers. I felt cheated and insulted. I will never return to this store, and I strongly warn others to be extremely careful when buying anything here — especially electronics. Receipt attached for proof.

Had the most unprofessional team member approached me as I was walking in with my daughter and told me to leave the store just because she had a close container drink with her. Mind my daughter is a 16 years old teenager. I have a been coming since you guys first open and will definitely never be coming back to this location ever again.

The employee reeked of cigarettes. He refused to price check something that didn’t have a tag on it. That isn’t my fault. I reminded them that on the Goodwill website, it said the basic pricing for it is $3.99. The employee then got the manager Nick involved, he told me that I would have to wait all the way until tomorrow morning, For something that THEIR employees forgot to price. The manager said I should come tomorrow morning to purchase the item. Unbelievable. I wasted my time shopping for hours only to not be able to purchase the item that I had originally wanted. This is a waste of time, DO NOT bother coming here. They don’t care about their customers at all.

Management is poor and the store manager herself is hardly around and absent from the store most of the time managing from the store cameras at least once every hour. No actual organization for any of the items they stock. Customer Service from the associates is moderate and alright, but it seems like the management isn't ready for their actual jobs as they are more focused on answering text messages from the store manager than actually running the store properly. The carts with new product are in the way of isles and block off multiple access points.

Louisa is the employee there. My toddler was looking at toys. He must have opened a toy and left it on the floor. Other kids were there at the toy section as well. These are old toys. So children will naturally take them off the shelves to test them I always make a point to put them back. But I was looking at the kids clothing right next to the toy section and I heard an angry employee rambling. I went over to put toys back on the shelves and told my toddler to do the same and the employee said my son made a mess and this is not a playground, in a mean way. She said there is camera footage of him messing up the area. I was upset and I did tell her it is your job to do so. She even pushed my stroller to the side to get out of her way. Yes she can tell me but please have respect. She must of talked to a manager about it. The manager also came over to tell me to be mindful without knowing what happened. So rude, please train your employees better. Or put a sign that say children are not allow here.