PR Run & Walk

My fiancée and I came in this past Saturday, 4/18, with about 30 minutes until closing. The store was packed! You could see the employees running around helping everyone — it was awesome. We immediately noticed the team effort from the moment we walked in. Every customer had different needs: some wanted specific styles, some were focused on looks, and others, like me, needed a wide and stable shoe. My fiancée needed something comfortable for walking since she’s on her feet a lot for work. It was great watching how well the employees interacted with everyone. We worked with Tori, and she was amazing — fun, knowledgeable, and clearly knew her shoe game. Her interaction with us and other customers was top‑tier. She was professional but also felt like a real person with a great personality. She genuinely cared about what would be best for our feet while also considering how we felt about the look of each shoe. She brought out several pairs and explained why each one could be a good fit. If a particular color wasn’t available, she offered alternatives and even checked other stores. So helpful! This was the best customer service we’ve had in a long time. This store is always great, and we will definitely be back!

I’m new to running and was recommended to go to this store by a friend, as I suffer from lower back pain and really want supportive shoes. I walked into the store and was not greeted. The lady helping another customer simply glanced at me. After a while of me standing around, she asked if I needed anything. However, the group that entered right after me was immediately greeted and the gentleman at the front counter who appeared to be free the entire time, approached them to assist. I was eventually approached and asked if I needed help by an another older woman( don’t know her name). but by that point I already felt overlooked, so I left. I understand stores get busy, but as a new runner, it made me feel overlooked and uncomfortable. I know I may not dress like a typical runner (because I’m not) and I am young. But I think everyone deserves the same basic level of acknowledgment and customer service. Everyone can try a new hobby.

Great time at the Puma demo. Had a good run, also. Won the Puma shoes in the raffle. Shoes are great. I am enjoying running in them.

My first time in the Ashburn location. Overall, nice store and excellent experience. Zach was awesome - very professional, knowledgeable, thorough in evaluation, super nice, patient, and provided great options. During checkout, I was ready to pay full price because the shoes felt great and the customer service was exceptional. To my surprise, it rang up with a fabulous discount, so I purchased TWO pairs! I definitely plan on coming back and highly recommend PR Run & Walk in Ashburn.

I was only able to get 1 pair of inserts for my running shoes at the Reston location, so they called a hold order into the location at One Loudoun in Ashburn. I felt a bit bad as that is the store that is close to home and I should have checked there first. However, Reston was close to another visit. They arranged for curbside pick-up but I masked up and entered to find Chris who was with another customer. I had a chance to look around the store and then he handed me my inserts. Will stop by again later to look at other good walking shoes. Very friendly and I hope this local store remains open.