Torrid

Shout out to Grace for helping me today. She was very helpful and kind. Customer service is top notch.

I absolutely LOVE Torrid!! I do feel that most items are overpriced BUT they do have really good sales to where it's more affordable. The sales associates are ALWAYS very friendly and helpful. But I have to give a special shout-out to Leanna. Absolutely TOP NOTCH service and care. She truly takes care of you from beginning to end. Hangs up clothes in the fitting room as you're shopping to where they're nice and organized, exchanges any sizes you need and gives genuine feedback to any pieces of advice you may need. From here on out I will only be shopping at Torrid when she is working!! Phenomenal customer service that is really hard to find these days!! I really appreciate you Leanna, you are a GEM!!

I was calling the store to ask about a bra that I had ordered that said it was picked up when I hadn’t been able to pick it up; I had a man answer and he said "well I don’t know what I’m supposed to do if it says it was picked up"; and I literally said ok ty I just don’t know how it says it was picked up that’s weird; and he yelled with an attitude "can you give me a minute can you let me load my computer" and I said you don’t have to be rude and he yelled "do want me to look your order up for you or not?!" I said do you want me to call corporate and he hung up on me!!!! I have NEVER been talked to in this manner by any store in my life!!!!! I immediately called corporate and left a message with HR and then customer service as well and they escalated it but I am so mad that I am covering every basis because I am appalled by the way I was treated!!! When I went in this store and shopped the ladies there that weekend that helped me were absolutely amazing!!!!!! Then I had to call about my order and this happened and it makes me never wanna shop there again!!!!

I love Torrid. This is only brand I have in my closet anymore. I know my sizes and don't require trying anything on. They're so consistent with sizing which makes my life easier. I love the tunic length tops (helps tremendously when you are large chested). My absolute favorite store and my only complaint is the Torrid perfume (black gradient bottle) - I believe a cashier said it was discontinued and I loved it so much!!

This is my favorite store at the mall. There's something special about going to a store just for plus sized people. The staff are super friendly and super helpful, the clothes are the most comfortable and just super fun. If you watch the sales and shop smart, the clothes aren't too expensive. It's worth so much just to have a store that caters to plus size people instead of shaming them. Oh did I mention the DRESSES! AND LEGGINGS!! HAVE POCKETS!!!