Priority Towing and Recovery & Heavy Duty Semi Truck Wrecker

Jessica the dispatch young lady was superb. Quite posaibly the best service I ever got and the tow truck wasnt even part of it. 5 Stars just for Jessica and her professionalism and outstanding service. Can't recommend Priority Towing enough. 5 Stars for truck driver too and quick response and professional driving and towing of vehicle.

After getting a text messsge on the ETA 57-87 min and waiting the time estimated I call the office The women who answered said it would be another hour. One hour later called again and she said the driver hadn’t but would call when he was on his way. NO CALL Received another text after another hour wait he would arrive in 20 min. NO SHOW Tried to call the office and I was put on hold and she never came back. So 5 hours later I have canceled thru my cars emergency road side service plan.

Great service from this company. The driver was on time and had great communication. We used their service in conjunction with Vehicles for Change. Priority picked up our vehicle and did great work. Preston was very nice and even double checked the vehicle to ensure we got all our personal belongings out.

Broke down at 4:00 a.m. in back roads, the middle of nowhere. These guys were out there and under 1 hour. Super professional, and went above and beyond to drop me off after bringing the car to my mechanic. Highly recommend them!

Priority towing helped me out of a very rough situation when my trailer shredded (the picture doesn't accurately show the damage) a tire on i-70 outside of Mt. Airy MD late evening on the Friday before memorial day 2024. As if the holiday weekend was not enough of a problem, the complexity was further compounded by the fact that my equipment trailer had a lot of weight on it. After initially declining the job due to complicating factors (it was very understandable that they declined the job) I got a call from one of the managers, Matthew, while he was at the gym where he asked for additional information in an effort to help me out. Matthew went above and beyond what I expected and took time out of his busy life to talk through several potential solutions with me and then orchestrated between multiple people and really helped save me. The amazing dedication didn't stop there. One of the drivers, Charles, was supposed to be off Sunday May 26, 2024, but agreed to come in and work on his day off just to haul my load. I was able to meet Charles at the drop off location for the trailer and he was able to put it exactly where I needed it. Charles was extremely professional the entire time and really helped me out of a tough situation. Priority towing has shown amazing dedication and customer obsession across multiple people at the company. I highly recommend them for any towing needs as they went above and beyond to help me. Once again, thank you Matthew and Charles.