Virginia Tire & Auto of Dulles

I had a great experience getting two tires changed. I was attended quickly and professionally from the moment I arrived. The employees were extremely friendly, kept me updated throughout the entire process, and made everything easy and stress-free. I really appreciate their hard work, professionalism, and excellent customer service. I highly recommend them and will definitely be coming back in the future. Thank you for such a great experience!

WARNING: Please avoid this shop for car inspections. It is not a trustworthy or honest operation. They failed my vehicle, claiming both front lower control arms were "broken," when in reality it was only normal wear and tear. They quoted me $2,500 for the repair—$500 for parts and an inflated $2,000 for 10 hours of labor. My technician later confirmed there was nothing wrong and said the job should take about 4 hours, not the 10 hours they exaggerated. I was prepared to call the State Trooper to inspect the vehicle at their shop to prove the car was fine. Their license can get revoked, but they were closed on Sunday. After reconsidering the situation, I decided it wasn’t worth pursuing further. This shop clearly inflates issues and labor time. I do not recommend them for inspections. I took the car somewhere else and it passed.

I came in for a simple oil change and tire rotation. Before leaving my car, I clearly explained multiple times that I was not interested in any additional work. Later, I was shown a report indicating that my tires were worn and would eventually need replacement. I was told this was simply a recommendation. I specifically stated that I did not want to replace the tires at that time and even asked twice why I needed to sign the document. I was told it was only acknowledging the recommendation. Several hours later, I was shocked to learn that the tires had already been replaced and I was presented with a very large bill for work I never intended to authorize. What should have been a routine oil change and tire rotation turned into an expensive and stressful situation. The most disappointing part was the lack of customer service afterward. No effort was made to take responsibility for the misunderstanding, offer any meaningful assistance, or work toward a reasonable resolution. Instead, I was simply told that I had signed the paperwork. Customers deserve clear communication and transparency before major work is performed on their vehicles. Unfortunately, that was not my experience.

This is probably the 2nd or 3rd time I've taken a car in for a safety inspection. I've never had an issue, but this time the inspector failed my car for a broken engine mount. This was shocking as the mounts were replaced by the dealership about 3 years ago and the car is driven on average once a month. I was quoted about $1,300 for the repair which is reasonable. When I got home I took a look at the suspected engine mount and could not see any obvious damage. I scheduled an appointment at the dealership to get a 2nd opinion and they stated that the engine mounts were in great condition. Update: Arrington from VA Tire & Auto reached out in response to my original review. He let me know that there have been instances in the past where dealerships overlooked an issue that they had flagged and invited me to have their inspector point out the issue with the engine mount. I took Arrington up on his offer as he seemed confident in his inspector's assessment. I'm glad that I did since their inspector pointed out the damage to the mount and explained how it might've been missed and how their inspections are much more thorough. I would highly recommend anyone to come here for honest and thorough repairs.

We've been using Virginia Tire and Auto for years but lately we've been disappointed with the service we have received at the Ashburn locations. Perhaps management has changed in the last few years but we ended up switching from the one by One Loudoun to the one by the Ashburn Ice Rink in Dulles. We were happy at the Dulles location for the last couple of years but at this most recent visit we were shocked to find out that the diagnostic for the check engine light being would be $185 and NOT credited toward the final work if we did it through them. I almost turned around and walked right out of the door when I heard that. They were a bit dismissive in their explanation for it as well despite it being a change from our previous experiences with them over the years. Fortunately, a code came up that meant we had to take it to the dealership because they wouldn't be able to fix it and as such we did not have to pay for the diagnostic. At this point in time will be moving on from Virginia Tire & Auto. Should the diagnostic practice change we may reconsider. - edited to add. While we appreciate you taking the time to call and respond, your the reply does not specifically cite when these changes have occured and whether those two comparable places waive the diagnostic fee should the work be completed through them. Fortunately, as customers, we can do our own market research and are not limited to staying within a few miles to get service on our vehicles. The dealership we are taking it to provides it as a credit to the final service which is what we have experienced at every other car service company in the past. Craftsman which they referenced, while more expensive for a diagnositic, also applies that diagnostic to services completed at the location.