Virginia Tire & Auto of Ashburn Farms

Came in for a tire rotation on my GLE450. Waited over an hour and paid $35 for a service that was essentially useless for my vehicle — and nobody bothered to tell me that beforehand. What they didn’t tell me: the GLE450 has staggered fitment — different tire sizes front and rear — which means a standard front-to-back rotation is impossible. All they could do was a side-to-side swap on the same axle, which offers minimal benefit. A professional shop should know this upfront and inform the customer before charging for a service that provides little to no value for this vehicle. Instead, they said nothing, did the swap anyway, and collected the fee. No transparency, no explanation, no customer education. That’s not professionalism — that’s just taking money. I had to find out on my own that this service was essentially pointless for my car. Had they been upfront about this, I would have opted for a wheel alignment instead — something that would have actually made a difference for my vehicle. Because of their lack of communication, I wasted an hour of my time and $35, and still missed the service I actually needed. If you drive a vehicle with staggered tires, be warned: ask questions before you pay. This shop clearly prioritizes the transaction over actually serving the customer.

Came to VA Tire Auto today for state inspections, emissions and an oil change. I stopped going to the infiniti dealership about a year ago, started coming here and haven't looked back. They're efficient, reasonably priced and the staff is friendly. Shout out to Trav and Chris for making today stress free for me.

This review is for a satey Inspection. This is place is about as dishonest as an auto shop can be. I’m a former Certified Ford Tech. I no longer turn wrenches for a living, but I can do anything a car needs. I have a Dodge Journey I purchased at a police impound in Gaithersburg Maryland. Because it was an "abandoned" vehicle, it came with a salvage title. I took the car to Craftsman Auto for inspection on Jan 15. They failed it for some valid things and some not valid. I replaced/repaired the valid reasons it failed as soon the snow melted and I was able to work on it. THE STORY FROM HERE IS IMPORTANT!! I took the car to VA Tire & Auto a Ashburn farms next to Patel Brothers 4/27/26. The inspector, who is a very angry, and visibly unhappy man came to me and aked why it failed before. I asked w"hy does that matter?" That was nearly 6 months ago in Jan. I want a new ground up inspection. He LIED and said there is an open inspection in the system within the past 30 days. I said that is impossible. The car has been sitting through the snow until it melted, and I could fix it. He grumbled and walked away. They failed the car for a tie rod and right front Headlight alignment. I found it odd they didn’t put a fail sticker on the car. All I had was a receipt for the $20. No inspection paperwork AT ALL! I fixed both and brought the car back 5/11/26, 2 weeks later, for reinspection and a front end alignment (alignment is necesary after replacing a tie rod, I replaced all 4 of them). They called me and said I needed to pay another $20 for inspection because the mechanic never inSpected the car on 4/27. I asked why since I was charged $20and had a receipt saying "safety inspection," and they said "because there was an open inspection within 30 days and they could not open a new inspection." I made it very clear I DESPERATELY need a safety inspection and will pay whatever fee. I can't drive the car until I get a normal title which requires safety inspection first! This IS A DIRE NEED! I Hung up the phone, and went there and spoke to the manager. I showed him the paper work from the January inspection and asked why I was charged $20 for a "non-inspection" on 4/27. The manager changed the story. He said because it had been 15 days, I had to pay $20. It’s only $1 if you’re there within 14 days. The law is actually 15 days. Look it up- THEY LIED AGAIN! I vehemently pleaded for a safety inspection because I need it to get a regular, non-salvage title. I asked the manager if the car had been inspected yet because I want to charge the freon if it passes, but only if it passes because I will have to take it apart if it doesn’t pass. The manager said I should request that after the inspection. I agreed and left. When I went to pick the car up three hours later, I was told THEY DIDN'T INSPECT THE CAR!!! I asked why- they said they were not sure I wanted to pay $20. I vehemently pleaded to have the car inspected because I need the inspection to obtain a regular title so I can drive the car. I asked if I can leave the car overnight and get it inspected tomorrow. The clerk went to the inspector and asked if they can do the inspection. The clerk said The State Inpsector said, "No- the car will fail for the headlight not being lined up properly." Unfortunately, I had nothing showing the car failed this time. I only their word of mouth which they can easily deny that it happened. Basically- the inspector was refusing to inspect the car for god knows what reason. I took the car elsewhere and it passed with flying colors. I’ll be filing a complaint with the state inspection board over this. THIS PLACE IT HORRIBLE! Please have a look at the pictures I posted and ask yourself what is wrong with the passenger headlight that is a safety issue? This place is NOT HONEST and the state inspector in the first bay has a chip on his shoulder. If you take your car here, look at the man in the first bay closest to the front desk. He has a chip on his shoulder. He hates you!

I mailed the following letter to Virginia Tire and Auto more than 6 weeks ago and no one has responded: Dear General Manager, We have been long-standing customers of Virginia Tire & Auto at the Ashburn Farms location and have historically relied on your staff’s professional judgment. However, we have experienced three service-related issues—two of them recent—that raise concerns about the thoroughness and reliability of your service recommendations. First, in July/August 2023, I brought our 2007 Toyota Corolla in for service prior to a planned cross-country road trip to Arizona. I specifically advised the front desk representative of the nature of the trip and asked that the vehicle be evaluated to ensure it was roadworthy. During that visit, Virginia Tire & Auto did not identify or advise us that the tires exhibited dry rot. While on the trip, the vehicle was totaled in a single-car accident, with tire dry rot identified as a contributing factor. Had this condition been identified at the time of service, we would have purchased replacement tires from Virginia Tire & Auto. Second, on November 20, 2025, we brought our 2016 Infiniti QX50 in for service. A battery replacement was recommended at a quoted price of $480. I declined the service due to the cost. At checkout, the representative realized the quote reflected two batteries rather than one. This suggests the estimate was not reviewed for accuracy or reasonableness before being presented. Had an accurate quote been provided initially, we would have proceeded with the replacement that day. Third, on December 17, 2025, we again brought the 2016 Infiniti QX50 in for service. A spark plug replacement was recommended. Upon further discussion, the representative acknowledged that the spark plugs had already been replaced in April 2024 and that the vehicle was not yet due for this service. This incident raises concern regarding whether service recommendations are consistently reviewed against prior work performed. While we understand that mistakes can occur, the cumulative effect of these experiences has caused us to pause before continuing our relationship with Virginia Tire & Auto. We would appreciate your consideration of a goodwill service credit and an explanation of how these issues will be addressed so that we can feel comfortable continuing to do business with your organization.

I had an oil change scheduled for 1:30pm a few weeks ago. I dropped my car off around 10:30am that day because I work in the same shopping center, so it was just easier to leave it for the team to get my car at the appointment time rather than me making sure that I could get out of work on time and bring it over for the oil change. I had discussed this with a member over the phone and in person. They wanted to make sure that I knew that you closed at 6pm. I said that that would not be a problem (as I get off work at 5pm and work on the same shopping center). I came back after work, around 5:15pm, and found out that my car hadn't even been touched yet. That was surprising in itself, especially since there wasn't a long line of clients waiting for inspections that day, and zip had left my car there all day AND had an appointment made for 1:30pm. I didn't have anything pressing to do, so I waiting for the team to do the oil change. When I got my car back, the additional perks that were stated online when I scheduled my appointment were clearly not done; my windshield was bot cleaned and my front floor/floor mats were not vacuumed. On top of that, there was a big greasy hand print/smear on my car door, my oil change reminder sticker was just dropped on the floor of my car, and bo replacement sticker was placed on my windshield. I usually don't comment or bring things up or leave reviews, but there was just a lot of things that had gone wrong and kept adding up.