NOVA Automotive

Took my car to NOVA Automotive to get my front bumper fixed because I had a few areas where the paint was chipping. They did such a good job! The paint match came out perfect and my bumper looks brand new again. Everyone was nice and professional and the process was super easy. Really happy with the results and would definitely come back if I ever need anything else done to my car.

Great service at Nova Automotive Center! The team was professional, friendly, and kept me updated throughout the entire process. My vehicle came out looking great, and everything was handled smoothly. Definitely recommend Nova to anyone looking for quality auto body repair and great customer service!

We dropped off the car two weeks ago and the job was poorly done. They said it was ready, so we took time off work to pick it up before closing. My husband went twice, and each time the work wasn’t completed properly. The front bumper was replaced but misaligned and screws were loose. The second time, a different issue appeared. How can we trust to drive the car like this? Their service is unacceptable. The front desk keeps saying "I don’t know," and the manager is never available. I’m extremely unhappy and frustrated with the time wasted and the car still not fixed.

The shop technicians have a real problem with attention to detail and the shop foreman is not following up and verifying work is 100% done and done correctly. My car was first in their auto body for 3 weeks. On first attempt of delivery there were obvious flaws in rear bumper cover and scratched sensor from crash. They agree to repaint rear bumper cover. Also agree to fix two paint chips techs put in rear quarter panels near trunk lid replacement work. Since they had to remove rear quarter glass trims and rear plastic deck to replace my trunk swing arms, interior work was needed. Headliner was dirty around both rear quarter glass and the trim was rippled/bulging near the glass from not being installed correctly - maybe clips not repositioned or missing. So, wasted trip to pickup car after 2 weeks had passed. After 1 more week I finally get the car back. But after washing the car I notice front windshield is hazy, all windows actually. Well, scraping with a razor blade reveals the ENTIRE car was oversprayed with clear coat. The new OEM trunk also has "orange peel" from too much clearcoat being applied or without enough compressed air. I call Geico, they contact shop, take car back. Another trip and 2 more days. They clean headliner and reinstall both rear quarter glass trims.They buff out the orange peel and buff/wax entire car. The rear trunk seal was not properly aligned (I removed seal in front of Mario and the sheet metal seam was not continuously vertical, obvious). The trunk seal had leaked after driving home from the beach in the rain for 3 hours. Water had sat in the weld grinding fragments (no clean up was done in trunk) and rusting under my spare tire. I only found rusty grindings oxidizing after they had the car the second time. I finally think I have my car back to pre-accident condition, as much as possible. Not done yet… The rear driver side quarter window trim is still not installed correctly! Now I also notice that no care was taken to clean the rear windshield interior after all the welding and grinding so interior glass is dirty between deck and glass. The third brake light area shows a lot of grime on the interior glass… No way to clean that area without removing side quarter trims and plastic deck again! Ugh. I contact Geico again about things remaining to be addressed and the rep has no words for what I’ve been through… The saga continues… My next visit to their shop will hopefully be the final. This will likely occur during Thanksgiving break as my son will have my car at college. They owe me a new right rear LED taillight (LKQ taillight used had imperfections). To clean rear windshield glass interior they will need to remove both rear quarter glass trims and deck to clean the glass - I’m hesitant to even consider asking them to work inside my car again to get the glass clean. I CAUTION YOU! I am a car guy and know what I am looking at. You need to know what you are looking at when you get your car back from NOVA Auto body. Oversight is not their strong suit. I am hoping the owner contacts me to discuss prior to my final visit.

Avoid This Shop – Dishonest, Incompetent, and Unprofessional If you value quality work, honesty, and customer service, stay far away from Nova Automotive Center. What was supposed to be a simple paint job my Lexus ES 250 turned into an absolute nightmare—costing me more money, wasted time, and unnecessary stress. 1. Horrible Paint Job – Visible Bubbles & Imperfections The paint job was poorly done, leaving visible bubbles and dots on the passenger door. A professional shop should be able to handle a basic repaint, but Nova Automotive clearly lacks the skill or care to do it right. Their so-called "lifetime warranty" is worthless if they refuse to fix their own mistakes. 2. They Broke My Car’s Sensors & Tried to Ignore It While my car was in their shop, I received an automated Lexus notification about sensor warnings. I assumed it was part of the disassembly and would be fixed by the time I picked up my car. Wrong. When I arrived, they didn’t even mention the dashboard warning lights—they were hoping I wouldn’t notice! When I confronted them, Cesar told me "Don’t worry about it." That’s their solution? Just ignore the problem they created? Completely unacceptable and dishonest. 3. Broken Promises, Missed Appointments & Wasted Time After refusing to pay for the damage they caused, they finally agreed to send a technician to fix it at my home. That’s when the lies and excuses started: - January 30: Left work 2 hours early to meet their technician. No one showed up. - January 31: Left work early again—no show. Called them, they said "Oh, the vendor tried calling you earlier, so they decided not to come." Total lie—I never got a call. Escalated to the manager. Turns out they gave the wrong phone number to their vendor. Rescheduled for Monday, February 2. - February 2: Vendor confirms appointment at 2:00 PM. I left work early for the third time. Guess what? No show AGAIN. - 4. Financial Losses & Terrible Customer Service I have now lost over $300 in wages, paid $223 more than my original estimate, and wasted 2+ weeks chasing down a fix for something Nova Automotive broke. They took my money, damaged my car, wasted my time, and gave me excuse after excuse. Final Verdict: STAY AWAY. 🚨 If you want shady business practices, terrible customer service, broken promises, and subpar work, then by all means, go to Nova Automotive. Otherwise, take your car to a professional shop that stands behind its work. I will be taking legal action to recover my costs. If Nova Automotive had any integrity, they would have fixed my car properly the first time instead of dragging me through this mess. Save yourself the headache—go somewhere else.