Harbor Freight

I am giving 3 stars for all the tools they have in inventory. However, I would have given à big 0 as the customer service is awful. The big white gut and the big lady at the cashier on 4/18 morning were hideous, no smile, no manners and no customer service at all. We showed the guy a picture of a tool that we found online and he didn’t even offered to look it up in his system by the name of the tool but sent us to look at the website and the lady at some point was on the floor and we asked her, she pointed at the box, we said thank you and she didn’t even acknowledge or responded but kept walking.. if you want your business either observe/train/coach or hire people with better customer service skills.

Harbor Freight Tools sold me a warranty three weeks ago, sent me nine emails confirming the purchase, and then claimed today that I "don’t exist" in their system. The staff attempted to resell me the same warranty instead of addressing the underlying issue. > > This raises serious concerns about Harbor Freight’s internal systems, data integrity, and the legitimacy of the warranties they promote. If customer information can be lost this easily, how can anyone trust that their warranty will be honored when it actually matters? > > This experience reflects a breakdown in reliability and accountability. Until Harbor Freight fixes its customer‑tracking and warranty‑verification processes, I cannot recommend them. I do not trust you after today.

This is my first time at this place. The store is located in a shopping center with plenty of parking. I am very impressed with their quantity, and quality tools for homeowners, and professionals with very good price.

If it's made in China, it's probably sold here. Well priced tools and equipment that gets the job done. I wish more Americans products were available at this place. But in crunch time, whenever you just need to fix things, you don't care where's made; you just need to find the right tool. Harbor Freight probably has what you need. The service, on the other hand, is always good.

I'm a DIY'r and Harbor offers a great value alternative to the local hardware store. Great variety of tools and other home improvement supplies. I just bought a tool chest that my family wanted to get me for Father's Day. Had to special order the green color. For once, I now have a single place for all the tools vs. across 2 tool boxes, and a bunch of plastic bins. Service is pretty good and the value you can't be beat. Such a variety of things, it's dangerous to browse b/c you find yourself filling your cart.