Prospect Solar LLC

We had a great experience working with this solar panel company. Tim and his team were professional, knowledgeable, and very easy to work with from start to finish. They took the time to clearly explain the process, answered all of our questions, and ensured everything was completed efficiently and on schedule.

Do not use. Had solar installed five years ago. It's now the third time my system has failed to work properly. Company seams to have abandoned residential solar. Customer support is non existent. Can’t get people to return emails and if they do they want $900 to do a system check. Electric bills went from zero a month to several hundred. Terrible investment. Avoid them.

The good: We had a solar system installed a little over 2 years ago. Initially, we had issues with the reporting of production/consumption not working and Prospect went above and beyond to ensure that was fixed (determined to be a faulty box which was swapped out for a new one free of charge). More recently, we found some mildew in a bathroom which is under a bank of panels. Prospect came out and we diligently inspected the area finding no leaks. They went so far as to check the entire roof for us for leaks to make sure it was not an issue unrelated but we found no signs of moisture or mold in the attic. Turned out to be an issue related to a bathroom exhaust fan being faulty. Overall, it's a great company that stands behind what they do. The bad: Communications are at times hard to get through. I think they have grown enough that it can be difficult to get a hold of someone or know the status of the ongoing project like initial install. If they would fix that, I'd full heartedly give them 5 stars, but my true rating is a 4.75 stars rounded up to 5 because it is a small issue in the grand scheme of things. When it truly mattered though, with an issue of a potential leak, they were out at my house the next day after I called to investigate so I cannot fault them too much for comms in the past.

We were very pleased with work prospect did. We gathered several offers for our residential solar project and Prospect offered us excellent pricing on high-quality panels. We first heard about them because our local nonprofit energy alliance had worked with them previously and had good things to say about them. The most impressive part was the communication from initial options for variable sized systems at different price points, to implementation of each stage of the process. We liked that they were not just selling one system from one manufacturer and could give us the pros and cons of each one. Even when there was some slight damage to one part of our ceiling during installation they came back and fixed it when we mentioned it. I would highly recommend Prospect solar!

Our system was installed by a well known EV car company and that was the mistake. I wish we had utilized Prospect Solar from inception. We had issues with critters and the original company took 3 months just to inspect the system. Long story short….I hired Prospect Solar instead and they not only fixed the damaged wires but also installed the critter guard. The crew that worked on the panels were punctual, professional and highly experienced. The cost to fix the system was very reasonable and we are extremely happy. I just wish we started with Prospect Solar sooner.