Party Depot Ashburn

I won't write a bad review for this store, but I'm going to just try to shed a bit a light on what needs to be improved - the attitude of the older gentleman. I was there when the store opened to get 20 balloons blown and when I came in I felt like my request was a problem. He seemed annoyed that I had not placed an order, and just off putting. I really wanted to confront his attitude but didn't want to risk him not getting my order done or any confrontation. I was the first customer of the day - how are you so cranky with the first customer and I was nice. I'm in the service industry so to be greeted in the way just felt bad. Two young ladies who work there - I hope this work ethic does not rub off on them. They seemed delightful - older gentleman - please be nicer to your customers.

I truly feel sorry for the employees at this store. The older man, who appears to be either the manager or owner, is shockingly rude, unprofessional, and unpleasant. His behavior toward customers is completely unacceptable, and it’s clear he lacks basic respect for both customers and staff alike. After this experience, I can confidently say I will never shop here again. I’d rather go out of my way and drive further than have to deal with him again. What’s even more concerning is how poorly he treats his employees. Watching the way he interacts with both customers and staff was uncomfortable and disheartening. Based on the numerous reviews describing similar encounters with this same individual, it’s astounding that Corporate hasn’t taken action. His negative attitude seems to affect everyone around him, and it’s truly unfortunate that such behavior is tolerated in a customer-facing business. I hope something is done to address this, for the sake of the staff and future customers. As for us, we will never shop there again as long as he is associated with the store.

I had a very unpleasant experience at this store. I was trying to buy balloons hoping to get guidance from the employees but an older man was nothing but rude and impatient. He said something to another employee about my "back and forth" when I just asked for more time to keep looking. Luckily another employee came in to help me. I felt more of a bother than a customer and will think twice before coming here again.

Poor experience today. Walked in with my daughter to grab a few things and while I was shopping, an older gentleman accused my daughter of touching things, when in fact she was not. He was very rude. I mean it’s not like this place had expensive items but either way my child knows not to grab things unless she asks me first. I went upfront to talk to the cashier and she was friendly and helpful when I made my complaint, she told me he was the store manager. I was surprised to hear that, considering his lack of customer service skills. I will skip this place and go to party city next time.

Sandy and Shyla (not sure of the spelling) were truly amazing!! Their customer service was the best I’ve encountered in years!! I had originally placed a huge online order for same day pick up. The system glitched and changed my order. Sandy called me and tried to resolve the issues immediately. The moment I came into the store both Sandy and Shyla were super positive, kind, patient, and had multiple solutions for me to pick from. They put me at ease and I ended up cancelling the order and placing a completely new one at the store. Their exceptional expertise had me comfortably step back and have them take full creative control of my order. And I’m glad I did that because the balloons and sweet 16 theme came out better than my original order!! This rating is just for those 2 amazing Ladies because without them this store would truly have a huge loss!! Their customer service makes up for the lack of variety in products that other similar stores have.