Giant Food

I would like to recognize Catherine at the Giant grocery store for her outstanding customer service. She was very pleasant, patient, and professional during my visit. Catherine went above and beyond to make sure everything was handled smoothly, and her positive attitude truly made the experience enjoyable. I also wanted to provide a little constructive feedback regarding Aisha in customer service. While she was helpful, I believe a little m more polish and warmth in how she responds to customers would make interactions feel more welcoming and professional. Customer service tone and delivery can make a big difference in the customer experience. Overall, thank you to the team for your hard work and dedication.

What a disaster! I purchased apples they were so hard even after 1 week they never changed week 2 I threw them out baseball hard and no change at all, yeah no thanks. Grapes were in the plastic clam shell container, full of bugs! Moving black bugs! Threw those out as well. Navel oranges found 2 spoiled ones in my bag! Threw those out as well. I saw on the website they had certain other fruits but of course it was not there. Wasted time money and hope on this trip. Really don’t feel I will be going back to this or any other Giant. Thank goodness there’s various options for groceries in the Ashburn/Leesburg area or I’d be out of luck.

This is not the best Giant location. The produce often seems a few days old, and items like parsley and cilantro frequently look wilted or not fresh. The positive side is that if you find an associate and ask, they’re usually helpful and can bring fresher items from the back. However, customers shouldn’t have to go through the hassle of asking — fresh products should already be available on the shelves.

I think this is one of the worst locations available in Ashburn. Many things are often out of stock. And the produce does not look well most days. I've been disappointed more times than I can count. Unfortunately it's the closest one to my house.

Our local Giant Food in Ashbrook Commons Shopping Center is a true staple in my weekly routine. While the store is always clean and well-organized, the fantastic staff and managers are what really makes the experience stand out. From the friendly greeting at the door to the efficient checkout, you can tell the team here truly cares about the community. It’s my go-to spot for everything from a quick weeknight dinner to hosting a weekend BBQ. Thank you for providing such great service and quality right here in the neighborhood!