Bella Mera Bridal Boutique - Dulles

Terrible experience. 0 stars if I could. I placed an order with weeks ago for flower girl dresses for my upcoming wedding. It says awaiting fulfillment when I check the order status. I’ve tried calling, emailing, leaving messages to see if the dresses are available and I’ve already paid. Still no response and you cannot talk to anybody from the actual store. The phone number just leads you to an answering service who is of no help. Next step will be contacting my credit card company to try to get my money back. Maybe this review will finally get the attention of someone from this horrible store.

I’m not sure how to update an existing review so I am leaving a new one. I initially was frustrated as I was not receiving any update on my order, but after getting in touch with the store, they resolved the issue. I was just looking for communication which I then received and they helped pleasantly and willingly! I received an update that the dresses I ordered would be at their store shortly and shipped to me. As soon as they were shipped, I received tracking notification and received the dresses in excellent condition. My flower girls are excited to wear their dresses!

I ordered a Wine Box Set on 3/3, its now 4/18 and still have not recvd my order. Ive emailed and left messages for a refund and some how no one has contacted me. This company is a joke. Dont order frm them u less u need ur stuff within a year. I have since then ordered the same item w a diff company last Fri and I jst got it in the mail yesterday. Do some more research before u order frm this place. Part#2 (05/06/2025) it has been about 3 weeks now and I have yet to see my refund.... IDK how this company is still in business. Ive left vm and messg and wouldnt u knw it no responses!

EDIT: I got my product and was APPALLED. The petticoat smelt like a fish factory and made my entire dress smell absolutely terrible. It’s not a fixable smell at all. Their supplier must work in the same warehouse as rotten sushi because that’s what it smelt like. Either that or it was USED because ain’t no way a brand new petticoat should smell like that. I contacted the BBB on this company because of this. They won’t return my order, so I have to take it higher up. I’ll update my review once I get my actual product. It will have been nearly a month since I placed my order. Yes, they’ve been very responsive to my concerns, but it seems like they are just dancing around my problems. I didn’t select "rush order" because it doesn’t seem like one simple item (not even a custom dress) should take a whole month to ship out. This place is wild. I appreciate the response they give me, but this isn’t cool to make brides wait like this.

*UPDATE* I thank Bella Mera for their reply to my review as it further explains my frustration. They say "last year" in a condescending manner meaning to imply this is an old issue. Yes, we ordered the dress in July. Yes, we waited until January to have it altered because anyone that has been in a wedding knows you don't get a bridesmaid dress altered immediately. The female body changes a lot, especially with the seasons and we want the best fit. Not to mention the fact that my sister had recently had a baby and wasn't sure how her body would change between ordering the dress and my wedding in February. Additionally, my concerns are not with their lack of response. They always replied to emails and my phone call promptly. My concern is their complete disregard for service. We are not asking for a refund of the dress. We are not asking for a new dress. We are simply asking for $30 reimbursement for the cost of replacing a faulty zipper. My secondary concern is that they lied to me! They sent an email from "Kevin" and no last name with the title of "Owner"but when transferred to his voicemail it said Kevin was the customer service manager. Also, in the email it stated that Kevin would be handling this matter personally but when I left a message for Kevin I received a call back from a different representative that was calling on behalf of her manager Jennifer. She had taken notes from our conversation and was going to call me back but I have heard nothing back. Hence this post. Lastly, they are dismissive to me as a bride. Again, anyone that has been a bride knows that even though my name was not on the order, I AM THE CUSTOMER! Every one of my bridesmaid is buying a dress because of me! They wouldn't even being doing business with your company if it weren't for me. It is clear from this and all of my exchanges that you are not interested in doing what is right. But at least future brides will know! *ORIGINAL REVIEW* Bella Mera Bridal Boutique has the absolute worst customer service I have received during my wedding planing process. During our time working with the boutique we have experienced several issues. None of them big enough to get worked up about on their own but compund by their most recent disregard for service is just the last straw. I am getting married in 4 weeks. In July, my Matron of Honor ordered her dress from Bell Mera. August 6th we ordered a color swatch. They told us it would deliver in 3-4 weeks. By September 10th we had not heard anything so we followed up and were told they still had not received it from the designer. so it ended up being 6 weeks before receiving the swatch. Same thing happened with the dress itself. According to confirmations her dress was to be shipped by November 7 but did not ship until November 13. Again, neither of these issues by themselves are anything to get that worked up over. However, on Saturday, my MOH and I took her dress in to get alterations done. After zipping her up i noticed that the entire thing had split! Admittedly, I am grateful that it happened at the alterations store rather than as we were getting ready to leave the house on the wedding day. But the cost to replace the zipper is $30! She contacted Bella Mera to seek reimbursement for the cost of the zipper and they are unwilling to provide any reimbursement or compensation. They keep saying that she has had the dress for too long. Any damage would have had to been reported within 10 days of receiving the item. Funny how we are strictly held to their policies but they don't hold themselves to the time frames they told us.What's even worse is that we received an email from the "owner" saying that no one else will be following up with her because he handling this personally. But when I called to discuss this with him I was transferred to his voicemail which states he is the Customer Service Manager. NOT THE OWNER! I do not believe what we are asking for is unreasonable and I am so disappointed with the way this has been handled. As if planning a wedding isn't stressful enough...