University Cleaners

I needed to have a long wool coat dry cleaned. I was quoted a price and given a time frame to stop by and pick up my coat. I'm not familiar with prices, but I was quoted $27 for a full length wool coat and a week turn around time (just wanted to give a reference, in case it's helpful to other people). I didn't mind the long turn around time because it wasn't really an urgent matter for me. There were no surprise charges or extensions on the time for the service. My coat came back and is as expected. This location was super clean and organized the couple times I have come in. The lady, Jenny (spelling may be incorrect), that is there was really friendly and approachable. I have also observed her interact with other customers, and I've only ever witnessed pleasant interactions. They have new hours posted on their door. Please note their updated hours are: Mondays-Fridays 7AM - 6PM, Saturdays 9AM - 5PM and closed on Sundays. There is ample parking. The location is also in a safe area close to George Washington University Virginia Science and Technology Campus. There are restaurants and other shops and services nearby. They offer alterations as well, but I have not had any need for this service. Should I use it in the future, I will update the review. I will most likely continue to use their services when I need it.

This cleaner was my go-to for years. The service has always been okay, and customer service tends to vary depending on the day and who’s behind the counter. Pricing is typical for Loudoun, nothing outrageous, but not a bargain either. However, I was extremely disappointed recently when I wore my custom suit to a meeting and discovered double seams in the back and front. Not exactly a confidence booster when you’re trying to look professional. To make things worse, several of my shirts were pressed poorly as well. Unfortunately, I have to give them two stars due to the recent lack of quality control. I expected better after being a loyal customer for so long.

While they are good with cleaning your garments, please be careful about payments. They don't always record that you paid and charge you multiple times. Or, better yet, never pay Cash and have a record of your payment. I was asked to pay more than 80 dollars because they claimed I never paid. The owner said she'll review the records both on the day when I picked up my clothes and the day I dropped them off and check both the cash register records and video records, she never refunded the additional 80 dollars she overcharged me even after a month. So, be extra careful when you pay them. Make sure to save the receipts (photo on your phone) or pay ONLY by credit card.

I came here thinking this was a good place. I brought two sweaters to text them out. THEY WERE HORRIBLE. There were still spots on the arms and around the neck and a small hole in one of them that wasn't there before. I have no idea what this place did but it wasn't clean my clothes. Just put them in the bag....I'll continue to drive to mclean to get quality over a crap. Yes the staff are friendly as others day, but if it's only college kids coming here. I can understand the high ratings. But this place is a waste of time and good money especially if you have quality clothes. AND even if you didn't of you were expecting quality work.... don't go here.

I have been coming to this cleaners for the past 3 years. This place is hands down the best cleaners in town. I wear white shirts all the time and the neck area always gets dirty. Other cleaners always return my shirts with the neck area dirty, but Jenny always makes sure my shirts come back pristine. She told me she hand washes my button button down shirts! What an amazing service. 10 stars in my book.