Kaiser Permanente Ashburn Medical Center

I’m truly impressed by the level of service I received today at Kaiser Permanente. I already knew that my doctor, Dr. Gopi Masalia, was wonderful, but today I had another exceptional experience at the laboratory. I would especially like to recognize Jane at Station #3. She has the gentlest hands! I honestly didn’t even feel the blood draw. Her professionalism, kindness, and gentle approach made the experience so easy and comfortable. If you have a child, teenager, or adult who gets anxious or has difficulty with blood draws, I highly recommend asking for Jane. She is truly exceptional at what she does.

I am truly grateful to everyone here, from the nurses to the doctors, for your dedication, kindness, and heartfelt care. You have all taken such good care of me, and I sincerely appreciate everything you have done. A special thank you to Sunny, who took excellent care of me during my IV infusion at the Ashburn office. I truly appreciate her kindness and professionalism. Thank you all from the bottom of my heart!

I cannot say enough good things about my experience with Amir at the Kaiser Permanente facility on Yukon Drive in Ashburn. From the moment I walked in, Amir made me feel incredibly comfortable, heard, and cared for. He is professional, highly knowledgeable, and possesses a wonderful bedside manner that is rare to find. He took the time to explain everything thoroughly, answered all of my questions with patience, and never made the appointment feel rushed. It is clear that he genuinely cares about his patients' well-being. The facility itself is clean and well-run, but Amir’s outstanding patient care is what truly sets it apart. Highly recommend him to anyone looking for top-tier medical care!

I had a wonderful experience with Jen today! I’m usually a difficult blood draw and often end up getting poked multiple times before anyone can find a good vein. Jen was skilled she got it on the very first try! she was so kind, cheerful, and full of joy that she made the whole experience much less stressful. Thank you

Very Disappointing Experience with Dr. Martin (OB-GYN). My wife is currently 26 weeks pregnant, and unfortunately our experience with Dr. Gill has been extremely disappointing. This is our second pregnancy, and Dr. Martin is aware that we previously experienced a miscarriage. Because of our history, we hoped our concerns and our baby’s well-being would be taken seriously. Instead, we have often felt our concerns dismissed. During appointments there is very little discussion about baby’s growth or development. Most visits consist of briefly checking the heartbeat. We want to understand how our baby is doing, but we leave appointments with more questions than answers. My wife continues to suffer from severe nausea at 26 weeks. We’ve asked if medication or something could help, but we were told just to continue prenatal vitamins, without discussing other treatment options. A doctor should carefully listen to patients and take their concerns seriously. Smiling and being friendly is appreciated, but that shouldn’t replace careful evaluation, communication, and appropriate medical care. Pregnancy, especially after a previous miscarriage, requires attention, compassion, and clear communication. Unfortunately, we did not feel heard or properly cared for. Based on our experience, we cannot recommend Dr. Martin. We sincerely hope future patients receive more attentive communication and the level of care that every pregnant mother deserves.