Inova Primary Care - Ashburn

I am writing this review to warn others about the serious lack of communication and patient care at this practice. My experience with the office has been deeply concerning. It took nearly two months for the doctor to review my blood work, and it only happened after I was forced to call the office three separate times to demand attention. This is an unacceptable and dangerous delay in care. Despite my repeated attempts to get a respond were consistently ignored until I became persistent. When I do manage to get someone on the phone, the staff is rude, unprofessional, and dismissive of urgent medical needs. Their only response to these critical delays is to blame staffing shortages. While I understand that healthcare offices are busy, "being understaffed" is not an excuse for medical neglect. In a medical setting, timely communication is not an optional luxury—it is a requirement for safety. Failing to review blood work for two months or provide necessary medication puts patients at risk for serious medical emergencies. The lack of accountability and the dismissive attitude of the staff toward the health and well-being of their patients is completely unacceptable. I would caution anyone seeking reliable, professional medical care to look elsewhere. A practice that prioritizes excuses over patient safety is not a place you can trust with your health.

Had my PCP recommend I go downstairs and use this facility’s lab for an X-Ray. I asked th price and was told it would only be ~$200. Got my results a week later, along with a $1000 bill, $700 after insurance…. Called billing and after finally getting through they told me I’m out of luck and they wouldn’t adjust the bill. I even explained how the out of pocket rate they have posted for this XRay is $500, so I would’ve been better off without insurance. Still no luck. I would’ve never had the X-ray done here had my PCP not quoted me $200. The average Xray price in the DMV is $350. I much rather would’ve gone to an independent facility for cheaper rates and immediate results. Edit - I’ve reached out to the email below and have been waiting a response for over a week now. Avoid this primary care provider.

Dr. Danny N Thach-Song is an absolute ✨️GEM✨️! I'm very grateful for him & his team at INOVA! Bedside manner?= 10/10 Comfortable to speak to?= 10/10 Question Response Time?= 10/10 I, sincerely, love going to my appointments! I go often due to the requirements for my ADHD medicine & honestly, his team & him make me feel heard & seen!

They were very efficient and thorough in getting my daughter's problem addressed. They were also kind and compassionate while taking care of her. We're very pleased and appreciative of how they showed they care about their patients!!

Needed ultrasound imaging and tried FRC but delays as usual so tried Inova and they had an appointment the next day at the Health Plex in Ashburn which also has hospital facilities as well as PT on the second floor. Front desk decent although they seemed worried on small white tape doctor used to spell diagnostic issue. Fortunately no issue with technician and procedure done quickly and efficiently and rep[ort made available later in my chart